Our Policies

Transparency, accountability, and clear standards — these policies govern how we work, how we protect the people we serve, and how we hold ourselves to account.

Your Rights & Information

Privacy Policy Updated February 2026 Website Terms of Use Updated February 2026 Cookie Policy Updated February 2026 Accessibility Statement Updated February 2026 Complaints Procedure Updated February 2026

Safeguarding & Professional Standards

Safeguarding Policy Updated February 2026 Professional Boundaries Policy Updated February 2026 Code of Conduct Updated February 2026

Health & Safety

Health & Safety Policy Updated February 2026 COSHH Policy Updated February 2026 Risk Assessment Policy Updated February 2026 Infection Control Policy Updated February 2026 Lone Working Policy Updated February 2026

Employment & Ethics

Modern Slavery Statement Updated February 2026 Equality & Diversity Policy Updated February 2026 Anti-Bribery & Corruption Policy Updated February 2026 Whistleblowing Policy Updated February 2026 Training & Development Policy Updated February 2026

Operations & Quality

Quality Assurance Policy Updated February 2026 Incident Reporting Policy Updated February 2026 Business Continuity Policy Updated February 2026 Subcontractor Policy Updated February 2026 Social Value Statement Updated February 2026 Environmental Policy Updated February 2026 Waste Management Policy Updated February 2026

Data & Technology

Information Security Policy Updated February 2026 Body-Worn Camera Policy Updated February 2026

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Whether you're a family member, a council professional, or someone who just needs help — we're here. Confidential, compassionate, and available right now.

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