Working with councils
Four local authorities across three counties trust us with their most complex cases. DBS-checked staff, full documentation, and we respond around the clock. One call covers everything.
One referral covers hoarding clearance, biohazard cleaning, deep cleaning, end of life clearance, garden work, bulky item removal, and carpet cleaning — all from the same DBS-checked, safeguarding-trained team. No managing multiple contractors. No chasing separate paperwork. One point of contact from referral to completion report.
Our council partners
Northamptonshire Council
Active partnerOur home county and longest partnership. We work with adult social care, housing, and environmental health teams across North and West Northamptonshire. Based in Rushden, most of the county is within thirty minutes. Urgent referrals receive same-day attendance.
Milton Keynes Council
Active partnerSocial care and housing teams across the borough refer directly to us — from the older streets in Bletchley and Wolverton to the newer estates across the grid. Compact coverage, fast response, full documentation for every job.
Norfolk County Council
Active partnerCounty-wide coverage from our Fakenham base, reaching the rural communities where situations go unnoticed the longest. We work with social workers, housing officers, and adult social care teams from King's Lynn to Thetford and across all districts.
Norwich City Council
Active partnerA separate partnership for the city. Norwich housing and social care teams refer independently, with the same standards and response times. For professionals with caseloads spanning the city and county boundary, one call to us covers both.
We've heard the stories
You've worked with a contractor who turned up late. Or who reacted to the property. Or who left you chasing paperwork for weeks. Most council professionals who contact us have been through at least one of those.
We attend every property, regardless of condition. When a referral describes a deep clean and we find a hoarding situation, we adapt — assess what's needed, inform the referring officer, and get the work done. The referral doesn't stall because reality didn't match the paperwork.
Documentation is part of the service, not an afterthought. Waste transfer notes, completion reports, and job summaries arrive with the work, not weeks after it.
Framework-compliant credentials
The referral pathway
Social workers, housing officers, environmental health professionals, and other referring professionals can contact us directly:
Get in touch
Call 01933 213045 (any time), email email us, or use the online referral form.
Tell us about the situation
The person, the property, and any access or safety considerations. We confirm scope and schedule attendance — often within 24 hours for urgent cases.
We keep you updated
Throughout the job, we keep the referring officer informed. On completion, full documentation is provided for your case records. No chasing required.
Council-ready paperwork
Every job comes with what your department needs for case records, audit trails, and compliance. Documentation is provided on completion — not weeks later.
GDPR and data protection
All personal information is handled in accordance with UK data protection law and the specific requirements of each council partner. Information is shared on a need-to-know basis only, and secure records are maintained throughout. Our Privacy Policy and Safeguarding Policy are available on this website.
Make a referral
If you'd like to discuss a case, make a referral, or find out more about working with us, we're here. Available around the clock — happy to talk through a situation before anything is committed to.
Available around the clock — no pressure, completely confidential